Privacy Policy
How Alex the RV Guy collects, uses, and protects your information.
Last Updated: June 26, 2026
At Alex the RV Guy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use, share, and protect it, and the choices you have when you visit our website, contact us, or use our mobile RV repair services.
Information We Collect
We collect information you provide directly to us, such as your name, phone number, email address, service location, RV year, make, model, VIN or related vehicle information when needed, and details about the issue you are experiencing. This may include information you voluntarily provide through website forms, phone calls, text messages, emails, photos, videos, documents, or when requesting service. We may also collect basic website usage information, such as browser type, pages visited, and general website activity.
How We Use Your Information
We use the information we collect to respond to inquiries, schedule and provide mobile RV repair, maintenance, inspection, mechanic, and diagnostic services, communicate with you about your appointment or service request, send estimates, invoices, receipts, or updates, respond to questions or customer support requests, improve our website and customer experience, and maintain the security of our website and business communications. If you contact us by text message, phone call, email, or through our website contact form, we may keep those communications to respond to your questions, schedule service, provide updates, and maintain records related to your service.
Information Sharing
We do not sell your personal information or share it with third parties for their own marketing purposes. We may share information only when necessary to provide services, communicate with you, process payments, operate our website, comply with legal requirements, or protect our rights and business.
Third-Party Services and Website Tracking
Our website may use cookies, analytics tools, contact form services, payment processors, or similar third-party tools to help operate our website and business, improve website functionality, understand how visitors use our site, and improve the user experience. These tools may collect basic technical information such as IP address, browser type, device information, pages visited, and general website usage data. Any information collected by third-party services is handled according to their own privacy policies and security practices. You can adjust your browser settings to refuse or delete cookies, but some parts of the website may not work properly if cookies are disabled.
How We Protect Your Information
We take reasonable steps to help protect the information you provide, including using secure devices, limiting access to customer information, and safely storing messages, service records, and business communications. We may also use third-party payment processors to securely process payments. Payment information is handled according to the privacy and security practices of the applicable payment provider. However, no website, online form, email, text message, payment system, or electronic storage method is completely secure, so we cannot guarantee absolute security.
Your Choices
You may contact us to update, correct, or request deletion of the personal information you have provided to us. You may also choose not to provide certain information, but this may limit our ability to respond to your request or provide RV repair services.
Children’s Privacy
Our website and services are intended for adults seeking RV repair services. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child, we will take reasonable steps to delete it.
Links to Other Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those outside websites. We encourage you to review their privacy policies before providing any personal information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or business practices. Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Alex the RV Guy using the information below.
Alex the RV Guy
Email: alexthervguy@gmail.com
Call or Text: 817.629.6377
Questions About Our Privacy Policy?
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